Jitawine Terms & Conditions

By using jitawine's website, mobile application, or any of our services, you are deemed to have agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.

These terms and conditions form a legally binding agreement between jitawine and the user. jitawine reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

Our services are available exclusively to adults residing in Bangladesh. Accessing the platform from a restricted region is considered a violation of these terms. jitawine reserves the right to update the list of restricted regions.

To create an account on jitawine, you must meet the following requirements:

• You must be at least 18 years of age.
• A valid national ID card or passport is required.
• An active mobile number and email address are required.
• No existing account must be registered under the same person's name.
• All information provided during registration must be accurate and truthful.

Providing false information during registration may result in account closure at any time, and any remaining balance may be forfeited. jitawine takes a strict stance against fraudulent registrations.

You are responsible for keeping your account password confidential. You are solely responsible for all activity that occurs under your account. If you suspect any unauthorized access, please notify our support team immediately.

Jitawine currently accepts payments via bKash, Nagad, and Rocket. Additional payment methods may be added in the future.

Jitawine reserves the right to require identity verification (KYC) before processing any withdrawal request. Withdrawals must be made through the same method used for the original deposit. Withdrawals to third-party accounts are strictly prohibited.

Jitawine does not charge any fees on deposits or withdrawals. However, your mobile banking operator may apply their own transaction fees, for which you are solely responsible.

The following rules must be followed when placing bets on jitawine:

• Once a bet is confirmed, it cannot be changed or cancelled unless jitawine itself initiates the cancellation.
• If a bet is accepted due to a technical error before an event begins, jitawine reserves the right to cancel that bet.
• Bets accepted at incorrect odds will be considered void and the stake will be refunded.
• Any bets associated with match-fixing or irregular betting patterns will be voided along with all related winnings.
• Jitawine is not responsible for any missed bets during live betting caused by an internet connection failure.

Jitawine reserves the right to set maximum bet amounts. These limits may change for specific events. jitawine also determines the maximum number of bets allowed per event.

All jitawine bonuses and promotional offers are subject to the following general terms. Detailed terms specific to each bonus can be found on the relevant promotions page.

• Welcome Bonus: Available to new members only, once on the first deposit.
• Wagering Requirement: A specified amount must be wagered before any bonus can be withdrawn (typically 10x–30x).
• Bonus Validity: Each bonus has a set expiry period. Once expired, the bonus will be automatically cancelled.
• Maximum Bet Limit: A maximum bet limit applies when placing bets using your bonus balance.
• Game Restrictions: Some bonuses may not be applicable to certain games or categories.

Jitawine reserves the right to modify, suspend, or cancel any promotion at any time. jitawine's decision on all bonus-related matters is final.

Jitawine takes responsible gaming seriously. We believe betting should be a form of entertainment, not a way to solve financial problems.

The following tools are available to you on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on the maximum amount you're willing to lose within a given period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily pause your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Request a permanent closure of your account at any time.

If you or someone you know is showing signs of problem gambling, please reach out to our support team. For more information, visit our Responsible Gaming Please read the page.

Jitawine treats the security of your personal information as its highest priority. For details on how we collect, use, and store your data, please see our Privacy Policy page.

Information collected at registration will be used solely for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Compliance with legal obligations.
• Prevention of fraud and money laundering.
• Providing personalized services and promotions (with your consent).

The following actions are strictly prohibited on the jitawine platform:

• Opening an account using a false identity or someone else's personal information.
• Operating multiple accounts or conducting transactions on another person's account.
• Exploiting technical errors or bugs to gain an unfair advantage.
• Betting using bots, scripts, or automated software.
• Money laundering or any transactions involving illegal funds.
• Threatening or harassing other users or jitawine staff.
• Attempting to breach the platform's security systems.

If you have a complaint, please contact our customer support team first. We typically respond within 48 hours.

How to submit a complaint:

• Contact us directly via live chat (fastest option).
• Send an email to support@jitawine.bet.
• Please include the transaction ID, date, and full details when submitting a complaint.

If a dispute cannot be resolved through jitawine's internal process, both parties may seek resolution through a mutually agreed mediator. All decisions made by jitawine are considered final and binding unless proven otherwise through legal proceedings.

Jitawine reserves the right to amend, modify, or update these Terms & Conditions at any time. Users will be notified of significant changes in advance via email or through the platform.

Continuing to use the platform after any changes are made means you automatically agree to the updated terms. These terms were last updated in January 2026.